Privacy Policy

When you use our website or place an order, we may collect personal information provided by you from time to time. This may include your name, mobile number, email address, delivery address, billing details, order details, and payment-related information.

You may browse certain sections of our website without providing personal information. However, to place an order, track delivery, raise a complaint, or use certain services, you may be required to share necessary details.

We may also collect information such as your browsing behaviour, purchase history, preferences, IP address, device details, browser type, pages visited, and other usage-related data to improve our services and customer experience.

Indian Pantry may use your personal information for the following purposes:

• To process, confirm, pack, ship, and deliver your orders.
• To communicate order updates, payment confirmation, delivery status, and customer support responses.
• To resolve complaints, refund requests, damaged product claims, or service issues.
• To improve our products, website experience, packaging, offers, and customer service.
• To send promotional offers, new product updates, discounts, and marketing communication, where permitted.
• To detect, prevent, and protect against fraud, misuse, suspicious transactions, or illegal activities.
• To comply with legal, regulatory, tax, accounting, or business requirements.

Indian Pantry may collect limited payment-related details required to complete transactions. However, sensitive payment information such as card numbers, UPI PINs, CVV, or banking passwords are processed through secure third-party payment gateways and are not stored directly by Indian Pantry.

We are not responsible for payment failures, delays, or technical issues caused by banks, UPI apps, payment gateways, or third-party service providers.

Our website may use cookies or similar technologies to improve your browsing experience, remember preferences, analyse website traffic, and understand customer behaviour.

Cookies help us improve website performance, measure promotional effectiveness, and show relevant content or offers. You may disable cookies through your browser settings, but some website features may not function properly as a result.

Indian Pantry may share your personal information with trusted third parties only when required for business, operational, legal, or service-related purposes.

This may include courier partners, payment gateways, technology service providers, customer support partners, marketing platforms, legal advisors, auditors, or regulatory authorities.

We do not sell your personal information to third parties for their independent marketing purposes.

Your contact details and delivery address may be shared with logistics or courier partners to ensure successful order delivery.

If you raise a query or complaint, your order details, photos, videos, email communication, or other proof shared by you may be used to investigate and resolve the issue.

For all queries, complaints, damaged product claims, or privacy-related concerns, you may contact us at:

Email: info@theindianpantry.co

In case a customer reports damaged packaging, leakage, spoilage, incorrect product, or any genuine product-related issue, Indian Pantry may request proof for verification.

This proof may include photos, videos, unboxing video, order ID, invoice, packaging images, and other necessary details.

Such information will be used only to verify the claim and provide an appropriate solution such as refund, replacement, coupon, or any other suitable resolution decided by Indian Pantry.

Indian Pantry takes reasonable security measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of data transmission over the internet or electronic storage is completely secure. By using our website, you understand that there are inherent risks in online transactions and data sharing.

Customers are responsible for keeping their account login details, passwords, OTPs, and payment credentials confidential.

We may retain your personal information for as long as necessary to fulfil the purpose for which it was collected.

This may include order processing, customer service, legal compliance, tax records, fraud prevention, dispute resolution, and business record requirements.

We may also retain anonymised or aggregated data for analytics, research, and service improvement.

Indian Pantry may send promotional communication through email, SMS, WhatsApp, phone call, or digital platforms regarding offers, new launches, discounts, or product updates.

You may opt out of non-essential marketing communication by contacting us at:

Email: info@theindianpantry.co

Even after opting out, you may still receive important transactional messages related to orders, payments, delivery, refunds, or customer support.

Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, or external services.

Indian Pantry is not responsible for the privacy practices, security, content, or policies of such third-party websites. Customers are advised to read their respective privacy policies before sharing any personal information.

Indian Pantry does not knowingly collect personal information from children under the age of 18.

If a person below 18 years uses our website, it should be done under the supervision of a parent, legal guardian, or responsible adult.

Indian Pantry may disclose your personal information if required by law, court order, government authority, regulatory body, law enforcement agency, or legal process.

We may also disclose information where necessary to protect our rights, prevent fraud, investigate misuse, enforce our Terms & Conditions, or protect the safety of customers and the general public.

In case Indian Pantry undergoes a business transfer, merger, acquisition, restructuring, partnership, or sale of assets, customer information may be transferred as part of the business assets.

The new entity or business partner will be expected to handle the personal information in accordance with this Privacy Policy or applicable law.

By using the Indian Pantry website, placing an order, submitting your details, or contacting us for support, you consent to the collection, use, storage, processing, and sharing of your personal information as described in this Privacy Policy.

If you provide personal information of another person, you confirm that you have the authority to do so.

Indian Pantry reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on our website, and continued use of the website after such updates means you accept the revised Privacy Policy.

This Privacy Policy shall be governed by the laws of India.

All disputes, claims, legal matters, or proceedings related to this Privacy Policy shall be subject to the jurisdiction of courts located in Navi Mumbai, Maharashtra, India.

For any privacy-related query, concern, complaint, damaged product claim, refund-related support, or general customer service issue, please contact:

Indian Pantry

Email: info@theindianpantry.co

Jurisdiction: Navi Mumbai, Maharashtra, India