Welcome to Indian Pantry. By accessing our website, placing an order, or purchasing any product from us, you agree to the following Terms & Conditions. Please read them carefully before using our services.
Indian Pantry is an FMCG e-commerce brand offering packaged food products for online purchase. By using our website, you confirm that you are legally eligible to make purchases and provide accurate information while placing an order.
We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of our website after any changes means you accept the updated terms.
We make every effort to display product details, ingredients, pricing, weight, images, and descriptions as accurately as possible. However, slight variations may occur due to packaging updates, photography, lighting, or display settings.
Customers are requested to read product details, ingredients, allergen information, and usage instructions carefully before placing an order.
All prices listed on the website are in Indian Rupees unless stated otherwise. Prices may change from time to time based on offers, availability, taxes, or business decisions.
Orders will be processed only after successful payment confirmation. Indian Pantry is not responsible for payment failures, bank delays, or transaction issues caused by third-party payment gateways.
Once an order is placed successfully, customers will receive an order confirmation through the website, email, SMS, or any available communication mode.
Indian Pantry reserves the right to cancel any order due to product unavailability, incorrect pricing, payment issues, delivery restrictions, or any suspicious activity.
We aim to deliver orders within the estimated timeline shown at the time of purchase. Delivery timelines may vary due to location, courier delays, weather conditions, holidays, or other situations beyond our control.
Customers must provide complete and correct delivery details. Indian Pantry will not be responsible for failed deliveries caused by incorrect address, unavailable customer, or wrong contact information.
Due to the nature of food and FMCG products, Indian Pantry follows a strict no-return policy. Once a product is delivered, it cannot be returned, exchanged, or replaced unless there is a genuine issue with the product.
Returns will not be accepted for reasons such as personal taste preference, change of mind, wrong product ordered by the customer, or opened/used products without a valid quality concern.
If a product is received in damaged condition, defective packaging, leakage, spoilage, or if the wrong product is delivered, Indian Pantry will review the issue and provide an appropriate solution.
Depending on the case, the solution may include a refund, replacement, coupon, or any other suitable resolution decided by Indian Pantry.
To process such claims, customers must share proper proof, including:
Indian Pantry reserves the right to reject claims if proper proof is not provided or if the complaint is found to be invalid, false, or raised after an unreasonable delay.
Refunds, wherever approved, will be processed through the original payment method or any other suitable method decided by Indian Pantry.
Refund timelines may depend on banks, payment gateways, or internal review processes. Indian Pantry is not responsible for delays caused by third-party payment providers.
Customers are responsible for storing the products as instructed on the packaging. Indian Pantry will not be responsible for product damage caused by improper storage, exposure to heat, moisture, sunlight, contamination, or mishandling after delivery.
Our products may contain or come in contact with nuts, seeds, grains, dairy, spices, or other allergens. Customers with allergies or medical conditions are advised to check the ingredients carefully before consumption.
Indian Pantry shall not be held responsible for any allergic reaction, health issue, or discomfort caused due to individual sensitivity to any ingredient.
For order-related queries, complaints, refund requests, or product issues, customers can contact us at:
Email: info@theindianpantry.co
Customers must provide complete order details while contacting support for faster resolution.
All brand names, logos, images, product photos, website content, graphics, packaging designs, text, and other materials related to Indian Pantry are the property of Indian Pantry.
No content may be copied, reproduced, modified, distributed, or used for commercial purposes without written permission from Indian Pantry.
Indian Pantry shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our responsibility is limited only to the value of the product purchased, subject to valid proof and internal review.
Any false claim, misuse of refund policy, fake proof, repeated complaints, or suspicious activity may lead to cancellation of orders, rejection of claims, account restriction, or legal action where necessary.
These Terms & Conditions shall be governed by the laws of India.
All legal matters, disputes, claims, or proceedings related to Indian Pantry shall fall under the jurisdiction of courts located in Navi Mumbai, Maharashtra, India.
By placing an order on Indian Pantry's website, the customer agrees to all the Terms & Conditions mentioned above, including our no-return policy and proof-based refund or resolution process.